These conditions of sale are concluded on the one hand by the company Alphabets, capital of 7622 Euros is headquartered at 27 rue des Polinaires in TOULOUSE, registered at the Trade and Companies under number of TOULOUSE here hereinafter called "Alphabets" and secondly, by any person or entity wishing to make a purchase via the website of "Alphabets" alphabets-toulouse.com, hereinafter "buyer".


These terms and conditions aim to define the contractual relationship between alphabets, and the buyer and the conditions applicable to all purchases made through the online shop of Alphabets. That the buyer either professional or consumer.

The acquisition of property through this site implies acceptance by the buyer of these terms and conditions.

These conditions shall prevail over any other general or special conditions not specifically approved by Alphabets.

Alphabets reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in effect at the time of the order by the buyer.

Characteristics of goods and services

The products offered are those in the catalog published on the site of Alphabets. These products are available within the limits of available stocks. Each product is accompanied by a description provided by the supplier. The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to the colors


The prices listed in the catalog are prices in euros taking into account the VAT applicable on the day of the order, any rate change will be reflected in the price of products or services.

Alphabets reserves the right to change prices at any time, except that the price listed in the catalog on the day of the order shall be applicable only to the buyer.

Prices do not include the cost of order processing, transportation and delivery if they occur in the geographical areas set out below.


The buyer, who wishes to buy a product must:

- Fill in the form of identification which show all the data requested or giving customer number if any;

- Complete the online order form giving all the references of the selected products;

- Validate the order after reviewing it;

- Make payment as provided;

- Confirm the order and its rules.

The confirmation of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions.

The seller will email confirmation of the order recorded.


Buyers, non-professional individuals, benefit from a statutory period of withdrawal of seven (7) calendar days from the delivery of their order to return the product to the seller for exchange or refund without penalty, except for cost of return. All returned merchandise is subject to our express written permission. The return will be at seller's prepaid, no wear will be accepted.

Because of the Copyright, grids, and or kits or books and will not be exchanged or refunded.

Payment Terms

The price is payable to the order.

Payments will be made either:

- By credit card. They will be made through the secure "E - Transaction" Credit Agricole, which uses SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and no third party can read it during transport over the network.

- By check made out to Toulouse Alphabets

- By bank transfer

The buyer's account will be debited on dispatch of products available and the amount of products shipped.

At the request of the buyer, it will be sent a paper invoice showing VAT.


Deliveries are made to the address specified in the order form.

The risks are borne by the purchaser at the time the goods have left the premises of Alphabets. In case of damage during transportation, complaint must be made with the carrier within three days of delivery.

Delivery times are only for guidance, if they exceed thirty days from the order, the sales contract may be terminated and the buyer paid.


All products supplied by the seller have the legal guarantee provided for in Articles 1641 et seq.

In case of non compliance of a product sold, it can be returned to the vendor as a whole and in its original packaging in perfect condition at the Seller.

All claims, requests for exchange or refund must be made by post at the following address: 27, rue des Polinaires 31000 TOULOUSE within thirty days of delivery.


The seller, in the process of selling online is only bound by an obligation of means, his liability can not be held liable for damages resulting from the use of the Internet such as data loss, intrusion, viruses, break service, or other unintended problems.

Intellectual Property

All elements of the site of Alphabets are and remain the exclusive intellectual property of Alphabets.

Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, the elements of the site they are software, visual or sound.

Any single link or hyperlink is strictly prohibited without the express written consent of Alphabets.

Personal Data

According to the law relating to computers, files and freedoms of January 6, 1978, the information containing names of buyers may be subject to automated processing.

Alphabets reserves the right to collect information on purchasers including by using cookies, and, if desired, transmit to business partners collected information.

Buyers may object to the disclosure of their details by notifying Alphabets. Similarly, users have a right to access and correct data concerning them, according to the law of January 6, 1978.

Filing - Proof

Alphabets archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of section 1348 of the Civil Code.

The registers of Alphabets will be considered by the parties as proof of communications, orders, payments and other transactions between the parties.

Dispute resolution

These conditions of online sales are subject to French law.

In case of dispute, jurisdiction is assigned to the competent courts in Toulouse despite multiple defendants or collateral.



Site ouvert 24/7

Website open 24/7


Livraison gratuite dans le monde entier pour toute commande de 150 et plus !


Postage and Handling is free wordwide for orders of €150 and over !